GoodTake Privacy Policy

Effective Date: January 1, 2025

At GoodTake Pte Ltd, your privacy is our priority. We're dedicated to creating connections in the entertainment world and ensuring that your personal information is safeguarded, whether you're in Singapore or anywhere else. Trust is key to what we do, and this Privacy Policy explains how we collect, use, disclose, transfer, and protect your data. We're committed to ensuring that you can confidently use GoodTake with your privacy rights fully respected.

We adhere to the Personal Data Protection Act 2012 (PDPA) in Singapore and implement globally recognized best practices to comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for our users in the European Union.

By using GoodTake's services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue the use of our services.

Scope of This Privacy Policy

Personal Data We Collect:

• Information you provide directly to us through GoodTake's websites, mobile applications, and other digital platforms.
• Data collected automatically through your interactions with our services, such as browsing activities, device information, and cookies.
• Information provided to us by third-party partners, such as social media platforms or casting agencies.

How We Act on Your Data:

• As a data controller, we determine the purposes and means of processing personal information provided by our users (e.g., for account creation, subscriptions, or analytics).
• As a data processor, we act on behalf of production houses or clients that use GoodTake to manage their talent search, casting, and related processes.

Who This Policy Covers:

• Users of GoodTake's services, including talents, production houses, agencies, and other creative professionals.
• Individuals accessing our website, mobile applications, or other digital platforms, regardless of their geographic location.

Geographic Scope:

While GoodTake is based in Singapore, our platform serves a global audience. Users outside Singapore should note that their data may be transferred to and processed in Singapore or other jurisdictions where GoodTake operates. We ensure that such transfers comply with applicable data protection laws.

Exclusions:

This Policy does not cover third-party websites, applications, or services that you may interact with through GoodTake. We recommend reviewing their privacy policies separately.

1. Data Collection

We collect personal data from our users to deliver and improve our services. Below is an overview of the types of personal information we may collect:

A. Information You Provide to Us

• Account Information: Name, email address, phone number, profile photo, and other information necessary for creating a GoodTake account.
• Profile Details: For talents, this may include resumes, headshots, links to showreels, and portfolio information.
• Payment Information: Banking details, billing addresses, or other data necessary for processing payments.
• Communication: Messages, feedback, and inquiries sent to GoodTake or via our in-app chat feature.
• Other Voluntary Information: Information you provide through surveys, contests, or promotional activities.

B. Information We Collect Automatically

• Usage Data: Details about your interactions with our platform, including search history, casting activity, and preferences.
• Device Information: IP addresses, browser types, operating systems, and device identifiers.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance user experience and for analytics.

C. Information We Receive from Third Parties

• Social Media Platforms: Information shared with us through your social media accounts if you link them to GoodTake.
• Business Partners: Data from production houses or casting agencies when they add talents to their projects via GoodTake.

2. How We Use Your Data

GoodTake uses your personal data to provide, improve, and personalize our services. Below are the purposes for which we process your information:

A. Providing Our Services

• Facilitating account creation and platform access.
• Allowing talents to showcase their profiles to production houses and casting agents.
• Helping production houses manage talent searches, casting, and project workflows.
• Processing payments and managing financial transactions.

B. Enhancing User Experience

• Customizing content and recommendations based on user preferences and behavior.
• Providing tailored workshops, headshot discounts, and other membership perks.

C. Communication

• Sending account-related notifications, updates, and promotional messages.
• Responding to inquiries, feedback, and customer support requests.

D. Analytics and Improvements

• Monitoring platform usage to understand trends and improve performance.
• Conducting research to enhance features and user satisfaction.

E. Legal and Compliance

• Ensuring compliance with applicable laws, regulations, and contractual obligations.
• Detecting, investigating, and preventing fraudulent or unauthorized activities.

F. Marketing and Outreach

• Promoting new features, updates, and services to existing users.
• Conducting surveys, contests, and promotional activities.

Additional Notes

• Consent: Where required by applicable law, we will seek your explicit consent before collecting or processing your data.
• Third-Party Data Sharing: We do not sell your data. However, we may share it with trusted third-party service providers, such as payment processors or analytics platforms, to facilitate our services.
• Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined above or as required by law.

3. Your Rights

At GoodTake, we are committed to respecting your rights regarding your personal information. Depending on your location and applicable data protection laws, you may have the following rights:

1. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or outdated.

• How to exercise: You can submit an access or correction request through your account settings or by contacting us at the email provided below.

2. Data Portability

You may request a copy of the personal information you provided to us in a structured, commonly used, and machine-readable format where applicable.

3. Withdrawal of Consent

You have the right to withdraw your consent for us to process your personal information. This may include withdrawing consent for marketing communications or specific features of the platform.

• Note: If you withdraw consent for certain necessary data processing, it may affect your ability to use some features of the platform.

4. Deletion of Personal Information

You may request that we delete your personal information where it is no longer necessary for the purposes it was collected, or if required by applicable laws.

• Exceptions: We may retain certain information as required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.

5. Restriction of Processing

You have the right to request that we limit or restrict how we process your personal information in specific circumstances, such as if you contest its accuracy or object to its processing.

6. Objection to Processing

Where applicable, you may object to the processing of your personal information for certain purposes, such as direct marketing or profiling.

7. Transparency in Automated Decision-Making

If applicable, you have the right to know if automated decision-making is used to process your personal information and to request human intervention in decision-making processes that may have a significant impact on you.

8. Cross-Border Data Transfers

If your personal information is transferred outside your country of residence, you have the right to understand the safeguards we implement to protect your data during such transfers.

9. Complaints

You have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been violated. For Singapore residents, this is the Personal Data Protection Commission (PDPC).

4. How to Exercise Your Rights

To exercise any of these rights, please contact us at hello@goodtake.co or through your account settings. We will respond to your request in accordance with applicable laws and strive to address your concerns promptly.

Additional Notes for Global Clients

• If you are located outside Singapore, additional rights may apply under your local data protection laws, such as the GDPR in Europe or the CCPA in California. Please refer to the relevant sections of this Privacy Policy for more information.
• We may require you to verify your identity before processing certain requests to ensure the security of your personal information.

Information About Minors

GoodTake is committed to protecting the privacy of minors. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent, as required by applicable laws such as the Children's Online Privacy Protection Act (COPPA) in the U.S.

For users aged 13–18, we require parental or guardian consent before collecting or processing personal information. If we become aware that personal information of a minor has been collected without the necessary consent, we will take steps to delete such information promptly.

• Parental Rights: Parents or guardians have the right to access, review, and request the deletion of their child's personal information. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at [insert contact information].
• Minors' Use of the Platform: If you are under 18 years old, you may only use the platform with the supervision and consent of a parent or legal guardian.

Only you, or a legally authorized representative (such as a parent or guardian for a minor), may make a verifiable request related to your personal information. For minors, a parent or guardian may make such a request on their behalf in accordance with applicable privacy laws.

5. Data Security

GoodTake is committed to protecting your personal information and ensuring its security. We implement a variety of physical, technical, and administrative safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure.

1. Security Measures

We utilize industry-standard encryption technologies (such as SSL/TLS) to secure your data during transmission. Access to personal information within our systems is restricted to authorized personnel only, and they are required to follow strict confidentiality protocols.

2. Data Storage

Your personal information is stored in secure environments with multiple layers of protection. Our data centers are monitored 24/7 for any unauthorized access, and we follow robust data retention policies to ensure that your data is only stored as long as necessary.

3. Regular Audits & Assessments

We regularly audit our data security policies and perform vulnerability assessments to ensure that your personal information remains protected. We take immediate action in response to any identified security risks or breaches.

4. Third-Party Service Providers

We may engage third-party service providers to assist with processing your data, but these parties are required to adhere to strict security standards and are prohibited from using your personal information for purposes other than providing services to GoodTake.

5. Incident Response Plan

In the event of a security breach that compromises your personal information, we have an established incident response plan in place. We will notify affected users as required by applicable data protection laws.

6. Limitations of Security

While we take appropriate steps to secure your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. However, we are committed to continuously improving our security practices to protect your data.

Your Responsibility

While we work hard to secure your data, you are also responsible for maintaining the confidentiality of your login credentials and ensuring that you use secure devices to access our platform. If you suspect any unauthorized access to your account, please contact us immediately at hello@goodtake.co.

6. Information Collection (Online & Offline)

1. Online Information Collection

GoodTake collects personal information from you when you access, use, or interact with our online platform, which includes our website, mobile applications, and services. This data is collected when you:

• Register for an account.
• Post or apply for jobs or castings.
• Communicate with others via messages, chats, or notifications.
• Update or modify your profile.
• Engage with content and services (e.g., casting directors browsing talent profiles, talents applying for roles).

Types of Information Collected

We may collect personal details such as your name, contact information (email, phone number), job and casting history, payment details (for subscription or commission fees), profile and portfolio information (including photos, videos, and resumes), and other personal preferences you choose to share.

2. Offline Information Collection

In addition to online data collection, we may collect personal information from you through offline interactions, including but not limited to:

• In-person meetings, events, or consultations.
• Customer service interactions (via phone calls, emails, etc.).
• Marketing or promotional events (conferences, film festivals, etc.).

Any offline data collection will be handled in accordance with this privacy policy, ensuring consistency and compliance across all touchpoints.

7. Right to Opt-Out

1. Opting Out of Communications

GoodTake respects your preferences regarding communications. You may choose to opt-out of receiving marketing and promotional communications at any time by clicking the "unsubscribe" link in any marketing emails or by contacting us directly.

2. Opting Out of Data Collection

While you have the option to opt-out of marketing emails and notifications, please note that certain essential service communications (e.g., account updates, transaction confirmations, important notices related to your castings or bookings) will still be sent to you, as these are critical to the platform's functioning.

You may also manage your profile and preferences through the platform, including adjusting what data you share or how your data is displayed (e.g., public visibility of your casting profile or contact details).

3. Deleting Your Data

If you no longer wish to use GoodTake, you can delete your account by following the steps outlined on our platform. However, certain data may be retained for legal or business purposes as detailed below.

8. Cookies and Tracking Technology

1. What Are Cookies?

Cookies are small text files that are stored on your device to collect and store information about your online activities. GoodTake uses cookies to enhance your experience, provide personalized content, and analyze the use of our platform.

2. Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the basic functionality of our platform. Without them, critical features like logging in or navigating the site may not work.
• Performance Cookies: These cookies collect anonymous data about your usage of the platform, helping us improve our services (e.g., how users interact with the search engine, what pages are viewed, etc.).
• Functional Cookies: These cookies remember your preferences (e.g., language selection, region, etc.), providing you with a more tailored and seamless experience.
• Targeting/Advertising Cookies: These cookies are used to deliver personalized advertisements or content based on your interests and behavior on the platform. This helps us provide relevant content or promotions.

3. How to Manage Cookies

You can control and manage cookies via your browser settings. If you prefer, you can disable cookies, but please note that doing so may affect your ability to use certain features of GoodTake.

For more detailed information on how we use cookies, you can refer to our Cookie Policy.

9. Analytics

GoodTake uses various third-party analytics tools to help us understand how users interact with our platform. This data allows us to improve our services, optimize the user experience, and enhance our content offerings.

1. Types of Analytics We Use

• Google Analytics: Helps us track user behavior on our platform, such as pages visited, duration of visits, and actions taken (e.g., applying for castings, posting job opportunities).
• Mixpanel: Provides us with more detailed insights into user interactions, helping us understand which features are most popular or which areas of the platform may need improvement.
• Hotjar: Used for heat mapping and user session recordings, helping us visualize how users navigate through the platform.

2. Purpose of Analytics

• Monitor how well our platform is performing.
• Identify areas that need improvement or enhancement.
• Tailor our offerings to user preferences and behaviors (e.g., highlighting certain types of talent or casting opportunities based on interest).

3. Opting-Out of Analytics

You can opt-out of analytics tracking by adjusting your browser settings or using specific browser extensions. For example, Google offers the Google Analytics Opt-Out Browser Add-on for those who prefer not to be tracked by Google Analytics.

10. Third-Party Integrations

GoodTake may integrate with third-party services, such as payment processors, social media platforms (e.g., for login or sharing features), and other tools that enhance our services. These third-party providers may collect personal information from you when you use their services. Please note that these third parties have their own privacy policies, and we encourage you to review them.

Examples of third-party integrations include:

• Payment Processors (e.g., PayPal, Stripe) for processing subscription payments and talent bookings.
• Social Media Platforms (e.g., Facebook, Instagram, LinkedIn) to link your profile or share opportunities.
• Cloud Services (e.g., Amazon Web Services, Google Cloud) for hosting and data storage.

11. Use of Personal Data for Global Operations

Since GoodTake operates on a global scale, your personal data may be transferred to and processed in countries outside of your home country, including countries that may not have the same level of data protection as your country of residence. By using our platform, you consent to such transfers in accordance with this Privacy Policy.

We implement measures to protect your data during these transfers, including contractual safeguards and other security protocols, to ensure compliance with relevant privacy laws (e.g., GDPR, PDPA).

Information Sharing and Disclosure

GoodTake may share or disclose your personal information in the following circumstances:

1. With Service Providers

We may share your personal information with third-party service providers who assist us in delivering services to you. This may include, but is not limited to, payment processors, cloud storage providers, analytics services, and customer support tools. These third parties are authorized to use your information only to provide services on our behalf and are obligated to protect your data.

2. With Casting Directors and Production Houses

As GoodTake connects talent to casting opportunities, we may share your profile information with casting directors, production houses, or other industry professionals who are seeking talent. This is done with your consent, based on the information you have provided in your profile or job listings.

3. Legal and Regulatory Compliance

We may disclose your personal information if required by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to:

• Comply with applicable laws or respond to a legal process (e.g., subpoena, court order).
• Protect the rights, property, or safety of GoodTake, our users, or others, including the investigation of potential violations.

4. Business Transfers

In the event of a merger, acquisition, or sale of GoodTake's assets, personal information may be transferred as part of the transaction. In such cases, we will notify you via email or notice on our platform prior to transferring your data and being subject to a new privacy policy.

5. Consent-Based Sharing

We may share your personal data with third parties for purposes that you have expressly consented to (e.g., sharing your information for a collaboration, promotion, or campaign).

Access to Information

1. User Access and Control

As a user of GoodTake, you have the right to access, review, and update the personal information you've provided to us at any time. You can manage and modify your profile settings directly through the platform interface. This includes your contact information, profile photos, work history, and preferences.

2. Right to Rectify or Correct Information

If you believe that any of the personal information we hold about you is inaccurate or incomplete, you may request to correct or update that information. To request such changes, you can update your profile directly or contact our support team for assistance.

3. Account Deletion

If you wish to delete your account and remove all personal data, you can request account deletion by contacting our customer support team or following the procedures provided in your account settings. Please note that some data may be retained in accordance with legal obligations or for business purposes as outlined in the privacy policy.

4. Data Retention Period

We retain your personal data for as long as your account remains active or as needed to provide services. If you delete your account, we will make reasonable efforts to delete your personal information, subject to applicable legal and contractual obligations, such as those related to payment transactions and legal compliance.

Children and Privacy

1. Age Restrictions

GoodTake is not intended for use by children under the age of 13, and we do not knowingly collect personal information from individuals under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information as soon as possible.

2. Parental Consent for Minors

If you are a parent or guardian of a minor between the ages of 13 and 18, and you believe they have provided us with personal information, you may contact us to access or delete the minor's information. We will take steps to ensure that the minor's privacy is respected and that personal information is handled in accordance with applicable privacy laws.

3. International Privacy Laws for Minors

Since GoodTake is a global platform, we comply with various international privacy laws regarding minors, including the General Data Protection Regulation (GDPR) in the European Union, which provides specific rights for minors under the age of 16. Users must ensure they meet the age requirement to use the platform.

6. Compliance with Global Privacy Laws

GoodTake is committed to ensuring the privacy and protection of personal data across all regions we serve. We comply with the privacy laws and regulations of the countries where we operate, including but not limited to:

1. The Personal Data Protection Act 2012 (PDPA) - Singapore

As a Singapore-based company, GoodTake abides by the Personal Data Protection Act (PDPA), which governs the collection, use, and disclosure of personal data in Singapore. We ensure that your personal information is collected and handled with respect for your privacy and in accordance with the provisions of the PDPA.

2. The General Data Protection Regulation (GDPR) - European Union (EU)

If you are located in the EU, GoodTake complies with the General Data Protection Regulation (GDPR). This regulation enhances privacy rights for individuals in the EU and ensures that we collect, use, and store your data with explicit consent and for legitimate purposes.

3. The California Consumer Privacy Act (CCPA) - United States (California)

GoodTake adheres to the California Consumer Privacy Act (CCPA), which provides California residents with rights regarding the collection, use, and sale of their personal information. This includes the right to access, delete, and opt-out of the sale of personal data.

4. Privacy Act 2020 - New Zealand

In New Zealand, GoodTake complies with the Privacy Act 2020, ensuring that the personal data of New Zealand residents is collected and handled in a manner that aligns with the country's privacy standards. This includes providing transparency regarding data collection practices and upholding individuals' rights to access and correct their personal information.

5. Other Regional Laws

GoodTake also respects and complies with applicable privacy laws in other regions where we operate, including those in Canada (Personal Information Protection and Electronic Documents Act - PIPEDA), Australia (Privacy Act 1988), and the United Kingdom (UK GDPR). We ensure our policies are consistent with local privacy standards and provide the necessary rights to individuals.

How GoodTake Uses Collected Information

GoodTake uses the information we collect for the following purposes:

• Account and Service Management: To create, maintain, and secure your account, and to provide you with personalized access to our platform's features and services.
• Improvement and Development: To improve the functionality of the platform, including testing, research, analysis, and product development to enhance the user experience.
• Communication: To provide customer support, respond to inquiries, and send important notifications about updates, changes, or new features within the platform.
• Security and Integrity: To protect the security and integrity of our services, detect and prevent fraud or malicious activities, and ensure a safe environment for all users.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including data protection laws like the Personal Data Protection Act (PDPA), GDPR, and CCPA.
• Marketing and Research: With your consent, GoodTake may send you promotional offers, updates, and other communications, and may use your information for marketing purposes. You can always opt-out of such communications.

GoodTake does not sell your personal information, and any third-party communications will only occur in accordance with applicable laws and regulations.

Our Commitment to Your Privacy

At GoodTake, we take your privacy seriously. We are committed to safeguarding your personal information and ensuring that your data is handled with the utmost care and security. We strive to create a platform that respects your privacy while delivering valuable services to help connect talents with production opportunities globally. Our team adheres to the highest standards of data protection and complies with applicable privacy laws to protect your rights.

We are transparent about how we collect, use, and share your personal data, and we work diligently to ensure that your experience with GoodTake is secure and trustworthy.

We will never sell your personal information to third parties and will only share your data in accordance with this Privacy Policy and applicable laws. If you ever have questions or concerns about how your data is being used, our team is always available to assist you.

9. Changes to This GoodTake Privacy Policy

GoodTake may update or modify this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We reserve the right to make changes at any time, and when we do, we will update the "Last Updated" date at the top of this policy. If significant changes are made, we will notify you through prominent notices on our platform or via email, depending on the nature of the changes.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information. By continuing to use our platform after any changes are made, you agree to the updated Privacy Policy.

10. Contact Us

Got questions, concerns, or feedback about our Privacy Policy? Or looking to opt out or opt in? We're here to help. Feel free to reach out to us anytime through the platform, our app, or shoot us an email at hello@goodtake.co

We're here for you!